Privacy policy

1. Privacy Policy
VoIP.ms (“9757-5573 Quebec inc”) is committed to protecting the privacy and security of the information provided by customers using our Customer Portal, visiting our Web site or using our services. VoIP.ms voluntary adheres to the Canadian association of normalization rules about protection of personal identifiable information (PII). When you subscribe to our services, you agree that VoIP.ms can, at its own discretion, modify its privacy policy, with or without notice. The current privacy policy is available on the VoIP.ms Web site via the internet at http://www.voip.ms. VoIP.ms may at any time, and in its sole discretion, modify or revise this Privacy Policy, and, by using our services, you agree to be bound by such modifications or revisions.

VoIP.ms shall remain the sole owner of all information it collects through its Customer Portal, Website or any other media platform. VoIP.ms shall respect your privacy at all times, and will never knowingly publish, broadcast or distribute your personal identifiable information to any third party or entity for any reason. Furthermore, VoIP.ms will never collect any personally identifiable information unless the customer provides such information on a voluntary basis. Personally identifiable information includes the customer’s contact information such as name, address, telephone number and e-mail address. VoIP.ms is dedicated to building a long-term relationship with all of its customers. As such, we will not sell, share or rent the customer’s personal information to others in ways other than as disclosed in this Privacy Policy. 

2. Information Collected by VoIP.ms
A: Signup: When customers sign up with VoIP.ms, certain information such as contact information is recorded via the website or by telephone.
B: Payment: VoIP.ms may keep certain payment information on record in order to keep track of customers’ transaction history. VoIP.ms will always use secure storage practices to keep this information.
C: Marketing research: VoIP.ms may at times collect certain customer information for marketing research purposes. This information is used to help VoIP.ms improve its content, Web site and offers.
D: Complaints: VoIP.ms may collect information about you if you contact VoIP.ms with a consumer complaint or request. This information may help VoIP.ms solve issues related to a complaint.

3. Use of Personal Identifiable Information
VoIP.ms uses the customer’s personal identifiable information for one or more of the following reasons:

(1) Personalize your experience and the content of the VoIP.ms Web site;
(3) Inform you about updates on the VoIP.ms Web site;
(3) Process payments and verify payment information;
(4) Improve the content of the VoIP.ms Web site;
(5) Promote VoIP.ms products and services;
(6) Process orders;
(7) Develop new features and services;
(8) Fight fraud and illegal activities;
(9) Generate invoices;
(10) enforce policies;
(11) Process complaints, feedback and requests; 
(12) Improve the quality of VoIP.ms products and services;
(13) Monitor service usage;
(14) Communicate through emails, text messaging, phone or fax;
(15) Advertise products and services;
(16) Collect statistical information;
(17) Provide technical support and updates;
(18) Identify illegal activities or violations of the Service Level Agreement;
(19) Provide information to third parties performing services on our behalf for our customers;
(20) Comply with legal requirements, exercise legal rights or defend against legal claims

4. Your Assent 
Except for what is described below, VoIP.ms will not sell, transfer or reveal your personal identifiable information to third parties without your agreement. VoIP.ms may have the obligation to provide your personal identifiable information to legal entities in order to take action on a warrant or an investigation. Certain personal identifiable information can be communicated to third parties in order to process your order or provide what you ordered, or to process any complaint or request from you. VoIP.ms can also communicate personal identifiable information in order to help VoIP.ms to recover a debt you have with VoIP.ms.

5. Third-Party Sites
You may obtain access to our Site from another website. In addition, our Site may contain links to another website which we believe may be of interest to our visitors. Websites linked to or from our Site are not under the control of VoIP.ms and third party websites may have a different privacy policy. Therefore, this Privacy Policy applies only to this website, and not to websites owned by third parties. VoIP.ms encourages its customers to read the privacy policy of each Web site they visit. We urge you to be careful when you enter any personal identifiable information online.

6. Quotes, Orders or Inquiries
Customers may at times be required to fill out quotes, orders or inquiry forms to order or to inquire about VoIP.ms products or services. During such process, the customer may be required to provide specific information such name, address, e-mail address, phone number, payment information and other information as may be requested by VoIP.ms in the order form. This information shall be used only for billing purposes, fulfillment of orders, ongoing account maintenance and upgrades or to contact the customer regarding services offered by VoIP.ms for which they have expressed interest. 

7. Information Sharing
VoIP.ms shall not use or share customers’ personal identifiable information in ways unrelated to the ones described above without providing an opportunity to opt out or otherwise prohibit such unrelated uses. However, VoIP.ms may disclose personal identifiable information about customers, or information regarding their use of the Services or Web sites to respond to subpoenas, court orders, or other legal process, for any reason if, at its sole discretion, it believes that it is reasonable to do so.

We may also disclose personal identifiable information to bring legal action against someone who may be violating our Service Level Agreement or other user policies that may be causing injury to or interference with (either intentionally or unintentionally) the rights or property of VoIP.ms, its customers, or anyone else that could be harmed by such activities, including to comply to laws, regulations, or governmental or legal requests.

8. Sale or merger
VoIP.ms reserves the right to transfer personal identifiable information to a third party in the event of a sale, transfer, merger, liquidation or restructuring of our company assets provided that the third party agrees to adhere to the VoIP.ms’ Service Level Agreement and provided that the third party agrees and warrants that it shall such personal identifiable information only for the purposes that it was provided. You will be notified should any of the aforementioned events occur.

7. Security
VoIP.ms understands the importance of protecting your information and therefore uses the most secure and recent protocols to protect your personal identifiable information collected on the Web site. VoIP.ms does not make any statement or guarantee on the safety of the information provided to VoIP.ms. You understand that you provide this information to VoIP.ms at your own risk.

When customers are asked to enter certain sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected through a Secure Socket Layer (SSL). When you access any secure page of VoIP.ms Website such as an order form, most Web browsers will show a padlock. When locked, the padlock icon on your internet browser (Internet Explorer, Google Chrome, Firefox, Safari, etc.) indicates the console is running in secure mode. In this case, communications between the client platform running the console and the managed computer are encrypted using SSL.

The padlock icon is open when the page you are viewing is not secure. However, VoIP.ms does not make any statement or guarantee on the safety of the information provided to VoIP.ms. Furthermore, you understand that you provide this information to VoIP.ms at your own risk. All customer information, not just the sensitive information mentioned above, is restricted to VoIP.ms agents, developers, administrators, operations personnel and other qualified employees. Finally, the servers on which VoIP.ms stores sensitive information is kept in a secure location. 

8. Data Integrity
VoIP.ms’s infrastructure consists of its own servers which are located at multiple data centres throughout North America. As such, all information collected in connection with VoIP.ms’s operations is stored on this network of servers and on your chosen device. Furthermore, VoIP.ms uses a vast range of electronic, hardware, software and procedural safeguards to protect your personal identifiable information. We use standard commercially accepted procedures to protect against unauthorized access to our systems. We restrict access to your personal identifiable information to agents, developers, administrators, operations personnel and other qualified employees who are covered by this Policy and who need to know that information to provide services to you or otherwise assist you for a legitimate business reason. We use Secure Sockets Layer (“SSL”) software, which encrypts information you view, enter, or change on our website. This prevents any unwanted access or viewing of your information by third parties. However, you should be advised that VoIP.ms has no control or cannot be held responsible for data security measures provided by other sites which you have accessed using links from VoIP.ms website.

9. Modifying Personal Identifiable Information
As a customer, you can change, update or delete personal identifiable information at any time in which case you can simply log in to your account, go to your profile, and use the available options for editing the information you have submitted. Please note that access to certain personal identifiable information may be restricted in order to comply with Canada’s Personal Information Protection Act. To modify more sensitive information such as credit card information, you can contact us by email, chat or phone and clearly indicate the information that you wish change. We will respond to your request as soon as possible.

10. Consent to Receive Communications
When you open an account with VoIP.ms, you must provide us with your contact information. As such, you automatically consent to receive communications from us such as phone calls, email or text messages, postal mail or faxes. These communications may be sent to you for informational or promotional purposes, and may include security notifications, account balance information, service changes, rates modifications, etc. However, you may opt out of receiving promotional communications at any time.

11. Information Retention
VoIP.ms will retain your personal identifiable information for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

12. Cookies
VoIP.ms Web site uses cookies to quantify the number of visits, the average duration of each visit, viewed pages, user authentication to the customer portal and other statistics related to the use of VoIP.ms Web site. The cookies are simple text files stored on your computer hard disk. The cookies cannot damage nor read any information stored on your hard disk. Some parts of the Web site, such as the customer portal, will not work properly if your browser doesn’t accept cookies. Consequently, your browser must accept cookies in order to use the VoIP.ms Web site. VoIP.ms uses cookies to store login information such as user names and passwords for customers who choose the option of storing such information on their computers. VoIP.ms also uses session cookies to facilitate customers’ navigation when viewing our website during a particular on-line session. After closing the browser, the session cookie simply terminates; it is not stored on your computer’s hard drive thereafter. We also use cookies to update and tailor our Web site to better meet our customers’ needs. Visitors have the option to disable cookies, which could, however, prevent them from accessing some of the information on our Web site. VoIP.ms does not use cookies to store credit card information.

13. Customer Feedback
VoIP.ms encourages its customers to submit suggestions, comments, or support inquiries by email, phone or chat. Customers submitting feedback agree that it shall become the exclusive property of VoIP.ms, including, but not limited to, any intellectual property or other proprietary information contained within that feedback in the form of text, pictures or any other attachment. Furthermore, customers agree to assign all right and title in or to any and all feedback that you submit to VoIP.ms and execute any and all documents necessary to assign your rights to any and all feedback to VoIP.ms upon VoIP.ms’s request, including but not limited to any documents necessary to perfect our rights in and to intellectual property or proprietary rights.

14. Forums, blogs and wiki
The VoIP.ms Website provides its customers and visitors with a Community Wiki as well as links to Facebook, Twitter, community forums and personal blogs. It is important to note, however, that VoIP.ms cannot guaranty the protection of information you provide on these other Websites or media platforms. Information posted on public forums is often hard to remove and may even remain there indefinitely. As such, VoIP.ms is not liable for the collection, use or distribution of personal information posted on public forums. Therefore, you should use caution at all times before providing personal information in blogs and community forums.

15. Changes to Policy 
VoIP.ms may revise this Policy from time to time. As such, we reserve the right to update or modify its content, or any other of our policies or practices, at any time with or without notice. Any amendment to this Policy will be posted on our Website, to let our customers know how the information we collect is used and under what circumstances such information may be disclosed. Customers are invited to review the Policy periodically to remain up to date as to its modifications. Continued access to the VoIP.ms Website indicates the visitor’s assent to any changes and confirms their agreement to the terms of our Policy.

Do not use the VoIP.ms Website or any of its Services if you do not agree with these terms. VoIP.ms may, at its discretion, change, modify, add, or remove portions from this Privacy Policy at any time. You should review this Privacy Policy regularly for changes by visiting our Website. If at any time in the future we plan to use Personal Information collected under this Privacy Policy in a way that differs materially and adversely from this Privacy Policy, we will post such changes here and we may request your consent or approval before implementing the change with respect to Personal Information that you provided to us before the change in policy.

16. SPAM / SPIT
VoIP.ms has a zero tolerance policy for Spam and Spam over Internet Telephony (SPIT). Spam and SPIT complaints are dealt with quickly and firmly and may result in cancellation of your VoIP.ms account.

17. Children’s Online Protection of Privacy Policy
VoIP.ms Services are not intended for or directed to users under the age of thirteen (18). As such, we do not knowingly or intentionally collect personally identifiable information from persons under (18) or other minors. VoIP.ms takes all the necessary measures to ensure that users are of legal age and to inform minors not to submit such information to the Services or in response to advertisements. Should you notice that personal information may have been inadvertently provided to or collected by VoIP.ms, please contact us immediately so appropriate steps may be taken to remove such information from our database. We do not not sell products or services for purchase by children, and we do not under any circumstances solicit or collect PII from children or teenagers under the age of eighteen.

18. Contacting VoIP.ms.
If you want to see or update your personal information, or to delete your information or for any other type of request regarding your personal information, please communicate with us via the "Contact us" section of the Web site. If you do not wish to receive emails on behalf of VoIP.ms, you can send us an email with the subject "unsubscribe" at support@VoIP.ms.