While our customers are always at the centre of our operations, we are aware of the accessibility challenges that our customers may encounter while using our services.

To provide accessibility feedback, or to request a description of our accessibility feedback process in an alternate format, we recommend using our accessibility web form below. You may also communicate with us through our additional channels such as email, phone or live chat.

You can also submit your feedback anonymously, although we may be able to better serve you if you provide your name, phone number, and email address. Stay assured that this information will not be shared with any third party.

By contacting us, you agree to the collection, use and storage of your personal information provided to us for the purposes of responding to you and improving our services.

The designated person responsible for receiving accessibility feedback is Christian Rangel, Director of Customer and Employee Experience.

Submitting your feedback

Our team is available to reply to any feedback you may have: