Company News

2017.10.03

SIP Account Password Reset

A new method to reset lost SIP Passwords has been implemented.
This new method works for both the Sub Accounts and the Main Account.

Overwriting old password in subaccounts is no longer supported for security reasons.
By pressing a button the system now generates a new random password which is assigned to the SIP account.

Please contact our support team if you have any questions.

2017.10.03

New Feature - Call Hunting

VoIP.ms is pleased to announce the official release of the new "Call Hunting" feature.

Call Hunting is a feature that allows users to receive calls in which Call Hunting Members are dialed one after another, for a specific amount of time, until one of the members answers the call.

2 Ring strategies are available to ring members of a Hunting Group:
- Follow Order: The Members will be called in the order provided: Ring 1, Ring 2, Ring 3, Ring 4, Ring 5, Ring 6, Ring 7, and Ring 8.
- Random Order: Each Member in the hunting group will be called in a random order. (Round Robin)

The flexibility of the Call Hunting features allows you to add a variety of member types to a Call Hunting group:
- Main Account
- Sub Account
- SIP URI
- Call Forwarding
- Ring Group

Additional features include:
- Add a recording at the beginning of the call hunting so your caller will listen to it before call hunting initiates.
- Play music on hold while your caller waits for someone to answer.
- Configure it so that in order to accept the call, the member needs to press '1' after answering the call, preventing the call from being answered by an answering machine or automatic system.

This feature is available now and can be configured from the Customer Portal by going to "DID Numbers" menu, "Call Hunting".

If you have questions and/or feedback, don't hesitate to contact our Customer Service team via Email, Ticket, or Live Chat.

2017.09.01

getVoicemailMessageFile

We just added a new parameter to our getVoicemailMessageFile method in our API.

format => File format. Default value is mp3.
Possible Values: mp3, wav, wav49, gsm.

2017.08.24

sendFaxMessage and getFaxMessages

We just updated sendFaxMessage and getFaxMessages methods in our API.

getFaxMessages has now one new parameter:
id => ID for a Specific Fax Message (Example: 23434)

sendFaxMessage now returns the FAX ID
[fax] => 23434

2017.04.18

We're Improving Our Server Infrastructure

Important Information for users of our Seattle servers (seattle.voip.ms, seattle2.voip.ms, and seattle3.voip.ms).

These changes are done in order to improve the quality of service and also to be able to scale up our equipment transparently in the future.

There will be a change of IP Address on the Seattle servers.

=====================
What are the changes?
=====================

The IP addresses for the hosts seattle.voip.ms, seattle2.voip.ms, and seattle3.voip.ms will be replaced on May 3rd after 1:00 AM EDT (05:00 GMT) with the following IP addresses:
Seattle 1 NEW IP Address: 50.23.160.53
Seattle 2 NEW IP Address: 50.23.149.166
Seattle 3 NEW IP Address: 50.23.160.54
(Old addresses: Seattle 1 = 50.23.160.50, Seattle 2 = 50.23.160.51, Seattle 3 = 50.23.160.52)

===========================
What you may need to modify
===========================

If you are using the hostname of any of these servers (e.g. seattle.voip.ms), there are no interventions required on your part. However, if you have concerns regarding the transition and you want to make sure that there are no issues when the DNS is updated with the new IP address, please reboot your router/device after the IP switch is done. If you are using a Softphone, like Zoiper or Xlite, a restart of the software may be required.

If you are currently using the IP address of any of these servers to connect directly to them instead of the hostname (e.g. 50.23.160.50 instead of seattle.voip.ms), please update with the new IP as the IP switch is completed. The VoIP.ms issue tracker will be updated as soon as the IP switch is finished. (It is not recommended to use an IP Address directly with VoIP.ms)

We sincerely apologize for any inconvenience these changes may cause, if you have any questions don't hesitate to contact the VoIP.ms support staff via ticket or live chat.

2016.12.21

Happy Holidays from VoIP.ms

VoIP.ms would like to wish you Happy Holidays!

In order to allow VoIP.ms employees some time with their family during this holiday season, please note that our support office will be closed on the following dates: December 25th-26th 2016 and January 1st-2nd 2017. Our emergency staff will vigilantly remain on duty 24/7 monitoring the equipment and service as well as dedicated staff attending emergency support tickets during business hours.

On behalf of the whole VoIP.ms team, we would like to wish you a joyous holiday season and a happy and prosperous New Year.

VoIP.ms Staff

2016.11.14

Four new servers in the New-York area.

We are pleased to announce that we have added 4 new POP servers to the New-York area. Servers newyork5.voip.ms, newyork6.voip.ms, newyork7.voip.ms and newyork8.voip.ms.

2016.10.19

Reseller Interface Update

We just released a new Reseller Interface version with more configurable options and a clean new look for your customers.

This new Reseller Interface can be configured and previewed before you go live and move your customers.

You can go to "Client Branding and Access" within our "Reseller" menu for more information.

2016.10.19

Voicemail API

We just released the API methods for our new Centralized Voicemail features.

Customers can now get a list of their messages, move the messages to a different folder, download their messages files and more.

Please review the "Voicemail" section in our API documentation.

2016.09.07

API connectDID and getDIDsInfo

We just updated connectDID and getDIDsInfo methods in our API.

connectDID has 3 new parameters
next_billing
dont_charge_setup
dont_charge_monthly

getDIDsInfo now shows the following information:
reseller_next_billing (Next Billing Date)

2016.07.06

API Download Recording Files

We just added a new method to allow our customers to download their Recording Files via our API

getRecordingFile

Parameters
recording => [Required] ID for a specific Recording (Example: 7567)

2016.07.05

Voicemail Web Interface

We just released A simpler, more intuitive, Voicemail Web interface that allows our customers to manage their mailboxes with greater ease of use.

Customers can now listen to their Voicemail Messages from the Web Interface. They can delete and also change the status of a message.

Voicemail Web Interface: https://www.voip.ms/m/voicemail.php

2016.06.28

API FAX

We just added 25 new methods to allow our customers to use our FAX features via our API.

Information about the new methods can be found in our API documentation page: https://www.voip.ms/m/apidocs.php

getFaxProvinces
getFaxStates
getFaxRateCentersCAN
getFaxRateCentersUSA
searchFaxAreaCodeCAN
searchFaxAreaCodeUSA
getFaxNumbersInfo
setFaxNumberInfo
setFaxNumberEmail
setFaxNumberURLCallback
getFaxNumbersPortability
orderFaxNumber
cancelFaxNumber
sendFaxMessage
getFaxMessages
getFaxMessagePDF
mailFaxMessagePDF
moveFaxMessage
deleteFaxMessage
setFaxFolder
getFaxFolders
delFaxFolder
setEmailToFax
getEmailToFax
delEmailToFax

2016.06.28

API Transaction History

We just added a new method to allow our customers to get their Transaction History via our API

getTransactionHistory

Parameters
date_from => [Required] Start Date for Filtering Transactions (Example: '2016-06-03')
date_to => [Required] End Date for Filtering Transactions (Example: '2016-06-04')

2016.05.06

We're improving our server infrastructure

Important Information for users of the Atlanta, Montreal and Toronto servers (more specifically atlanta.voip.ms and montreal3.voip.ms).

These changes are done in order to improve the quality of service and also to be able to scale up our equipment transparently in the future.

There will be a change of IP Address on the atlanta.voip.ms and montreal3.voip.ms servers. We are also adding additional servers in selected cities. See below for more information.

=====================
What are the changes?
=====================
Atlanta:
The IP address for the host atlanta.voip.ms will be replaced May 11th after 1:00 AM EDT (05:00 GMT) with the following IP address:
Server atlanta.voip.ms NEW IP Address: 75.127.65.130
(Old address: atlanta.voip.ms 174.34.146.162)
Note: Server atlanta2.voip.ms is unaffected by these changes.

Montreal:
The IP address for the host montreal3.voip.ms will be replaced May 11th after 1:00 AM EDT (05:00 GMT) with the following IP address:
Server montreal3.voip.ms NEW IP Address: 192.175.96.68
(Old address: montreal3.voip.ms 72.55.168.18)
Four new servers will also be added with the following hostnames:
New Montreal servers: montreal5.voip.ms, montreal6.voip.ms, montreal7.voip.ms and montreal8.voip.ms
Note: Servers montreal.voip.ms, montreal2.voip.ms and montreal4.voip.ms are unaffected by these changes.

Toronto:
There will be no IP address changes affecting Toronto servers, but 4 new servers will be added May 11th after 1:00 AM EDT (05:00 GMT) with the following hostnames:
New Toronto servers: toronto5.voip.ms, toronto6.voip.ms, toronto7.voip.ms, toronto8.voip.ms

===========================
What you may need to modify
===========================
If you are using the hostname of any of these servers (e.g. atlanta.voip.ms), there are no interventions required on your part. However, if you have concerns regarding the transition and you want to make sure that there are no issues when the DNS is updated with the new IP address, please reboot your router/device after the IP switch is done. If you are using a Softphone, like Zoiper or Xlite, a restart of the software may be required.

If you are currently using the IP address of any of these servers to connect directly to them instead of the hostname (e.g. 174.34.146.162 instead of atlanta.voip.ms), please update with the new IP as the IP switch is completed. The VoIP.ms issue tracker will be updated as soon as the IP switch is finished. (It is not recommended to use an IP Address directly with VoIP.ms)

We sincerely apologize for any inconvenience these changes may cause, if you have any questions don't hesitate to contact the VoIP.ms support staff via ticket or live chat.

2016.04.28

Voicemail restriction lifted.

When creating a new voicemail mailbox, you are no longer restricted to using 1-5 digits for your mailbox identifier. The mandatory prefix that used to be in effect has also been lifted. As of now, you can choose any mailbox number you want, using the full 1-10 digits.

2016.04.22

Delete All SMS Messages

We just added two buttons to our SMS Message Centrer and our SMS Mobile Portal. These buttons allow our customers to delete selected messages or delete all their messages.

SMS Message Center:
https://www.voip.ms/m/sms.php

SMS Mobile Portal:
https://sms.voip.ms

2016.03.14

We are modernizing our voicemail

That's right! We will be rolling out, in the upcoming weeks, a newer, modernized version of our popular voicemail service. Here are the main features that will be introduced.

1) Centralized Voicemail:
All of your voicemail will be stored in a central location accessible from anywhere. All your messages will be there for you, no matter which server you are registered with or your DID is set to.

2) Redesigned Web Interface:
A simpler, more intuitive, Web interface will allow you to manage your mailboxes with greater ease of use. Advanced options will still be available, for our more demanding customers.

===========================
What to look out for
===========================
Moving all your voicemail from each of our VoIP servers to a centralized location will be straightforward. In the event that you have been using the same mailbox on more than one server, we will choose the one that is linked to the largest number of your DIDs. If there's a tie, then we will choose the mailbox that has been most recently modified. In any event, we will have complete backups of all mailboxes, just in case.

===========================
What you may need to do
===========================
In the improbable case that you may be actively using the same mailbox on more than one of our servers, then we invite you to create as many new mailboxes as necessary, and we will gladly move any of your omitted mailboxes to their new homes.

If you have any questions don't hesitate to contact the VoIP.ms support staff via ticket or live chat.

2016.03.08

API Reseller Threshold

We just added 2 more methods to our API, one to get the Reseller Client Threshold information and one to set the Reseller Client Threshold.

- getClientThreshold
- setClientThreshold

2016.02.01

New Melbourne server.

We are pleased to announce the availability of a new 'Melbourne' server, which is available for selection in the 'International' tab of the DID management page.

2015.12.31

Happy New Year from VoIP.ms

VoIP.ms would like to wish you a Happy New Year!

As a token of our appreciation, we are offering you to call your friends and loved ones for free on December 31st of 2015 and January 1st of 2016.

You can configure up to 4 numbers from the US and Canada that can be called for up to 240 free outgoing minutes shared between those numbers during that period.

Click here to get started

Holiday Schedule:

In order to allow VoIP.ms employees some time with their family during this holiday season, please note that our support office will be closed on January 1st 2016. Our emergency staff will vigilantly remain on duty 24/7 monitoring the equipment and service.

On behalf of the whole VoIP.ms team, we would like to wish a happy and prosperous new year.

2015.12.24

Happy Holidays from VoIP.ms

VoIP.ms would like to wish you happy holidays. We also want to thank you for your continuous support during the year.

As a token of our appreciation, we are offering you to call your friends and loved ones for free on December 24th, 25th, and 26th.

You can configure up to 4 numbers from the US and Canada that can be called for up to 60 free outgoing minutes shared between those numbers during that period.

To get started, click on the following link to add your numbers: https://voip.ms/m/holidays_promotion.php

Holiday Schedule:

In order to allow VoIP.ms employees some time with their family during this holiday season, please note that our support office will be closed on December 25th 2015 and January 1st 2016. Our emergency staff will vigilantly remain on duty 24/7 monitoring the equipment and service during these 2 days.

On behalf of the whole VoIP.ms team, we would like to wish you a joyous holiday season and a happy and prosperous new year.

2015.11.26

Email To Fax

We just updated our Email To Fax feature allowing our customers to use multiple email addresses.

2015.10.07

We're improving our server infrastructure

Important Information for users of the Dallas, Houston, London, Tampa and Toronto servers (dallas.voip.ms, houston.voip.ms, london.voip.ms, tampa.voip.ms, toronto.voip.ms, toronto2.voip.ms, toronto3.voip.ms and toronto4.voip.ms)

These changes are done in order to improve the quality of service and also to be able to scale up our equipment transparently in the future.

There will be a change of IP Address on the Dallas, Houston, London, Tampa and Toronto servers. We are also adding additional servers in selected cities. See below for more information.

=====================
What are the changes?
=====================

Dallas:
The IP address for the host dallas.voip.ms will be replaced November 9 after 1:00 AM EST (06:00 GMT) with the following IP address:
Dallas NEW IP Address: 158.85.149.162
(Old address: Dallas 74.54.54.178)
A brand new server will also be added with the following hostname:
New Dallas server: dallas2.voip.ms

Houston:
The IP address for the host houston.voip.ms will be replaced November 16 after 1:00 AM EST (06:00 GMT) with the following IP address:
Houston NEW IP Address: 173.193.85.18
(Old address: Houston 209.62.1.2)
A brand new server will also be added with the following hostname:
New Houston server: houston2.voip.ms

London:
The IP address for the host london.voip.ms will be replaced November 23 after 1:00 AM EST (06:00 GMT) with the following IP address:
London NEW IP Address: 159.8.157.212
(Old address: London 5.77.36.136)

Tampa:
The IP address for the host tampa.voip.ms will be replaced November 30 after 1:00 AM EST (06:00 GMT) with the following IP address:
Tampa NEW IP Address: 162.254.144.173
(Old address: Tampa 68.233.226.97)
A brand new server will also be added with the following hostname:
New Tampa server: tampa2.voip.ms

Toronto:
The IP address for the hosts toronto.voip.ms, toronto2.voip.ms, toronto3.voip.ms and toronto4.voip.ms will be replaced December 7th after 1:00 AM EST (06:00 GMT) with the following IP addresses:
Toronto 1 NEW IP Address: 158.85.70.148
Toronto 2 NEW IP Address: 158.85.70.149
Toronto 3 NEW IP Address: 158.85.70.150
Toronto 4 NEW IP Address: 158.85.70.151
(Old addresses: Toronto 1 184.75.215.106, Toronto 2 184.75.215.114, Toronto 3 184.75.215.146, Toronto 4 184.75.213.210)

===========================
What you may need to modify
===========================

If you are using the hostname of any of these servers (e.g. dallas.voip.ms), there are no interventions required on your part. However, if you have concerns regarding the transition and you want to make sure that there are no issues when the DNS is updated with the new IP address, please reboot your router/device after the IP switch is done. If you are using a Softphone, like Zoiper or Xlite, a restart of the software may be required.

If you are currently using the IP address of any of these servers to connect directly to them instead of the hostname (e.g. 74.54.54.178 instead of dallas.voip.ms), please update with the new IP as the IP switch is completed. The VoIP.ms issue tracker will be updated as soon as the IP switch is finished. (It is not recommended to use an IP Address directly with VoIP.ms)

We sincerely apologize for any inconvenience these changes may cause, if you have any questions don't hesitate to contact the VoIP.ms support staff via ticket or live chat.

2015.06.24

LNP Canada Coverage Extended

We are happy to announce that we have expanded our coverage for Alberta, Nova Scotia, Ontario and Quebec for new DID number orders and porting requests for over 250 Rate Centers according to the following specifications:

Alberta:

The following Rate Centers are available for Selling and Porting:
Calgary, Edmonton, Grande Prairie, Lethbridge, Medicine Hat, Red Deer, Fort McMurray, Banff, Lake Louise.

The following Rate Centers are available only for Selling:
Canmore, Fort Saskatchewan, Sherwood Park, St Albert.

The following Rate Centers are available only for Porting:
Acme, Airdrie, Arrowwood, Beiseker, Blackie, Bragg Creek, Carstairs, Cayley, Champion, Cochrane, Cremona, Crossfield, Exshaw, Gleichen, High River, Hussar, Irricana, Kananaskis, Langdon, Lomond, Longview, Milo, Morley, Nanton, Okotoks, Rockyford, Standard, Stavely, Strathmore, Turner Valley, Vulcan, Beaverlodge, Clairmont, Debolt, Hythe, Rycroft, Sexsmith, Wembley, Woking, Barons, Cardston, Carmangay, Coaldale, Enchant, Fort MacLeod, Glenwood, Iron Springs, Magrath, New Dayton, Nobleford, Picture Butte, Raymond, Stand Off, Stirling, Taber, Wrentham, Bow Island, Elkwater, Irvine, Ralston, Schuler, Seven Persons, Walsh, Alix, Bentley, Blackfalds, Bowden, Clive, Delburne, Eckville, Elnora, Innisfail, Lacombe, Leslieville, Ponoka, Spruce View, Sylvan Lake, Torrington, Trochu, Mirror, Penhold, Anzac, MacKay.


Nova Scotia:

The following Rate Centers are available only for Porting:
Chezzetcook, Elmsdale, French Village, Hubbards, Ketch Harbour, Mount Uniacke, Musquodoboit Harbour, Prospect Road, Sackville, St Margarets, Waverley.


Ontario:

The following Rate Centers are available only for Porting:
Alexandria, Avonmore, Bluewater Beach, Castleton, Colborne, Cold Springs, Finch, Garden Hill, Glen Robertson, Grafton, Ingleside, Lancaster, Long Sault, LOrignal, Martintown, Maxville, Morrisburg, Roseneath, St Eugene, Welcome.


Quebec:
The following Rate Centers are available for Selling and Porting:
Actonvale, Aguanish, Albanel, Alma, Amos, Amqui, Anse-St-Jean, Arundel, Baie-Johan-Beetz, Baie-St-Paul, Baie-Ste-Catherine, Baie0des-Sables, Batiscan, Bergeronnes, Berthierville, Black Lake, Blanc-Sablon, Bonne-Esperance, Cadillac, Cap Chat, Causapscal, Chambord, Cheneville, Chevery, Chibougamau, Chute-des-Passes, Clarke City, Clermont, Crabtree, Delisle, Desbiens, Dolbeau, East Broughton, Ferland, Frampton, Garthby, Girardville, Harrington Harbor, Havre-Saint-Pierre, Hebertville, Hebertville-Station, Ile-aux-Coudres, Inverness, L Annonciation, L Epiphanie-L Assomption, La Dore, La Malbaie, La Martre, La Minerve, La Romaine, La Sarre, Labelle, Lac Bouchette, Lac-au-Saumon, Lac-aux-Sables, Lanoraie, Laterriere, Lavaltrie, Le Gardeur, Lebel-sur-Quevillon, Leeds, Les Eboulements, Les Escoumins, Les Mechins, Malartic, Matane, Metabetchouan, Milot, Moisie, Mont-Louis, Mutton Bay, Natashquan, Nominingue, Normandin, Parc-des-Laurentides, Pentecote, Peribonka, Petie-Riviere-St-Francois, Port-Cartier, Port-Menier, Rawdon, Riviere-au-Tonnerre, Riviere-Saint-Jean, Roberval, Rouyn-Noranda, Sacre-Coeur, Saint-Adelphe, Saint-Augustin, Saint-Bernard-de-Dorchester, Saint-Casimir, Saint-Eugene-de-Guigues, Saint-Joseph-de-Beauce, Saint-Leon-le-Grand, Saint-Marc-des-Carrieres, Saint-Patrice-de-Beaurivage, Saint-Rene-de-Matane, Saint-Stanislas, Saint-Theodore-de-Chertsey, Saint-Tite, Saint-Ubalde, Saint-Ulric, Sainte-Agathe-de-Lotbiniere, Sainte-Anne-de-la-Perade, Sainte-Anne-des-Monts, Sainte-Felicite, Sainte-Henedine, Sainte-Marie-de-Beauce, Sainte-Thecle, Sault-au-Mouton, Sayabec, Senneterre, Sept-Iles, Shawinigan, Shawville, St-Adolphe-DHoward, St-Ambroise-de-Chicoutimi, St-Damase, St-Donat-de-Montcalm, St-Faustin, St-Felicien, St-Ferdinand-DHalifax, St-Fidele, St-Fulgence, St-Gedeon, St-Hilarion, St-Honore, St-Hugues, St-Irenee, St-Jude, St-Pie, St-Prime, St-Roch-de-Mekinac, St-Simeon, St-Simon, St-Thomas-dAquin, St-Urbain, Ste-Agathe, Ste-Anne-de-Portneuf, Ste-Helene-de-Bagot, Ste-Madeleine, Ste-Rose-du-Nord, Stratford, Tadoussac, Tete-a-la-Baleine, Thetford Mines, Tring Jonction, Val dOr, Val-Brillant, Vallee-Jonction, Venise-en-Quebec, Ville-Marie.

The following Rate Centers are available only for Porting:
Angliers, Arntfield, Barraute, Bearn, Beaucanton, Belleterre, Campbells Bay, Chapais, Clericy, Clova, Dubuisson, Duparquet, Dupuy, Eastmain, Evain, Fabre, Ferme-Neuve, Fugereville, Joutel, La Corne, La Reine, La-Tuque, Lac Edouard, Lac-des-Ecorces, Lac-Drolet, Lac-du-Cerf, Lac-Mistassini, Lacerlochere, Latulipe, Lorrainville, Louvicourt, Macamic, Matagami, Mistissini, Mont-Laurier, Nedelec, Nemaska, Normetal, Notre-Dame-de-la-Paix, Notre-Dame-de-la-Salette, Notre-Dame-du-Laus, Notre-Dame-du-Nord, Parc de la Verandrye, Parent, Remigny, Richmond, Riviere-Heva, Rochebaucourt, Rollet, Saint-Bruno-de-Guigues, Saint-Denis, Saint-Emile-de-Suffolk, Saint-Felix-de-Kingsey, Saint-Mathieu, Saint-Sebastien-de-Frontenac, Saint-Zephirin, Sainte-Anne-du-Lac, Sanmaur, South Durham, St-Paul dAbbottsford, St-Zenon, Ste-Julienne, Sutton, Taschereau, Val-des-Bois, Waskaganish, Waswanipi, Waterloo, Windsor.

You can place your order(s) directly from our live inventory in real time by logging into your VoIP.ms and clicking on "Order DIDs" from the "DID Numbers" tab. If a rate center has no numbers available, it will be delivered to your account within 1-2 business days.

For number porting, the average time for these cities will be 5 to 10 business days (if there are no rejections from losing provider) and the same porting fee applies ($8.75 USD per DID for limited time). If you wish to start a new port request, please access the VoIP.ms customer portal and click on "DID Portability" from the "DID Numbers" tab.

If you have any question regarding this expansion or regarding our DID coverage, do not hesitate to contact our support team via ticket or email us to support@voip.ms

2015.06.24

DID Routing and POP selection

Our DID Routing and our DID POP sections have just been updated. They can both be selected now in a more user-friendly and organized way.

2015.06.17

Customer Portal Menu for Mobile Devices

Our Customer Portal Menu can now be navigated by mobile devices.

Customers only need to "click" on the menu items they wish to display.

2015.06.03

Manage Sub Accounts Updated

Customers can now easily delete Sub Accounts by using the new AJAX interface.

There is also a new option to delete more than one account at the time by selecting the Sub Accounts and clicking the "Delete selected elements" button.

2015.06.03

API getSMS by SMS ID

Our getSMS method is now receiving a new parameter to look for specific SMS messages.

The new parameter is:
- sms

How to use:
rest.php?method=getSMS&sms=1957415

2015.06.02

CDR Filters Updated

We added new options for the Call Type filter in the CDR page.

Customers can now filter outgoing calls by:
Outgoing: Toll Free
Outgoing: USA
Outgoing: CAN
Outgoing: USA/Canada
Outgoing: International

2015.06.02

API getPortability Added

Our new getPortability method shows if a DID Number can be ported into our network and displays plans and rates available if the DID Number can be ported into our network.

getPortability receives the following parameter:
- did

2015.05.28

Sub Account Filter

Customers can now find specific accounts by typing them in the Sub Account Filter text boxes.

This new filter is located in our Portal Home Registration Status and in our Manage Sub Accounts pages.

2015.04.08

Music on Hold Categories

We added various new categories to our Music on Hold feature.
These categories can be selected where the Music on Hold is available.

Our API has also been updated to support these new categories.

The Music on Hold Categories can be tested by dialing the following codes:
***89 Away in the tropics
***90 Coffee and sunrise
***91 Coffee shop acoustic
***92 Easy listening
***93 Guitar alchemy
***94 Happy endings
***95 Light and casual
***96 Orchestral moods
***97 Piano mix
***98 Rock me easy
***99 Spa sounds

2014.12.22

Holiday Season Schedule

VoIP.ms would like to thank you for your support throughout the year 2014.

In order to allow VoIP.ms employees some time with their family during this holiday season, please note that our support office will be closed on December 25th 2014 and January 1st 2015.

Our emergency staff will vigilantly remain on duty 24/7 monitoring the equipment and service during these 2 days.

On behalf of the whole VoIP.ms team, we would like to wish you a happy holiday season.

Best Regards,

2014.12.12

Holiday Exchange Rate Special: Canadian and American Prices

Holiday Exchange Rate Special: Canadian and American Prices (valid until February 1st, 2015)

For a limited time, we're matching the Canadian Dollar value to the U.S. Dollar on the following products:

- Canadian DID Numbers monthly and per-minute fee (For new orders from our inventory)
- American DID Numbers (For new orders from our inventory)
- Canadian Premium Termination
- Canadian LNP (Porting) Fee

The promotional prices are the following:

Rates for Canadian and American DIDs:

Monthly Per-Minute Plan DID Numbers:

- Numbers listed at $0.99 down to $0.85 monthly and from 1 cent per minute down to 0.9 cents per minute ($0.009)*
- Numbers listed at $1.49 down to $1.25 monthly and from 1.49 cents per minute ($0.0149) down to 1.25 cents per minute ($0.0125)*
- Numbers listed at $1.99 down to $1.70 monthly and from 1.49 cents per minute ($0.0149) down to 1.25 cents per minute ($0.0125)*


Monthly Flat Rate Plan DID Numbers:

- Numbers listed at $4.95 down to $4.25*
- Numbers listed at $5.95 down to $5.15*
- Numbers listed at $6.95 down to $6.00*

In addition, the one time set up fee has been lowered (for the duration of the promotion only) from $0.50 down to $0.40, $1.00 down to $0.85 and $2.00 down to $1.70 respectively.

Canadian Premium Termination:

- From 1 cent per minute to 0.9 cents per minute ($0.01 to $0.009)**

Canadian LNP (Porting) Fee:

- From $10 to $8.75

Notes:

* DID Numbers purchased during the promotion period will retain the promotional rates even after the promotion ends, including the monthly and per-minute rate.
** Promotional Canadian termination rates are not permanent and only valid during the promotion's duration.

Social Medias:

VoIP.ms is in the process of becoming active on Facebook and Google+. We also have a Twitter account you can follow. Our new Community Manager will post news, customer tips, tutorial and other useful information periodically.

Facebook: https://www.facebook.com/VoIP.ms
Twitter: https://twitter.com/voipms
Google+: https://plus.google.com/103996941993448413358

2014.10.07

New Ring Group Features

New Ring Group Features:

- You can now play an optional announcement to the caller before the Ring Group starts dialing the included members. You may choose between using the Generic Announcement or one of your own recordings. The Generic Announcement (Please hold while we connect your call) is available in English, French and Spanish.

- You can now choose between a Ring tone or Music on Hold to be heard while the caller waits to be connected.

- Different ringing time can be set for each member of the Ring Group.

- Each member of the Ring Group can be independently set for call confirmation. If a member is set for Call Confirmation, the following recording will be played to the callee
before the call is answered: "Press 1 to accept this call". This can be useful to prevent an unwanted turned off cell phone or voicemail system from stealing the call. Other members of the Ring Group continue to ring while the recording is being played and the call will be connected only if the callee presses 1.

- In order to be more intuitive for new customers, we now use the term "Ring Time" instead of "Time Out". This modification has been made for the whole website, interface and Wiki.

If you have questions and/or feedback, don't hesitate to contact our tech support team via email, ticket, or live chat.

Regards,

VoIP.ms Team

2014.06.05

US Toll-Free DID: Rate Reduced!

We are pleased to announce the reduction of the per-minute rate for American Toll-Free DID numbers.

The rate has been lowered to $0.0190 (1.9 Cents) down from $0.0240 (2.4 Cents) previously.

Please note this rate applies only for calls originating from US48 and only to Toll-Free numbers on our American Carriers.

The rate change is effective now for all new and existing US Toll Free DID Numbers.

It is thanks to your continued preference for our service and support that we are able to get better discounts and pass them on to you.

Please contact the VoIP.ms support staff via ticket or Live Chat If you have any questions regarding the new rate.

Best regards,
VoIP.ms Team

2014.04.24

Vancouver Servers now Available

VoIP.ms is expanding its network!

The following servers are now live and you can register your devices/systems and route your DID numbers through them.

Vancouver, BC:

vancouver.voip.ms
vancouver2.voip.ms

Please contact the VoIP.ms support staff via ticket or Live Chat If you have any questions on how to change your devices or configuration to use the new servers.

2013.12.19

Holiday Schedule

Dear Customer,

VoIP.ms thanks you for your loyalty through the year 2013.

In order to allow VoIP.ms employees some time with their family during this holiday period, please note that our support office will be closed on December 25th 2013 as well as January 1st 2014.

Our emergency staff will still be on duty 24/7 monitoring the equipment and service during these 2 days.

On the behalf of the whole VoIP.ms team, we would like to wish you a happy holiday.

Best regards,

VoIP.ms Team

2013.11.27

USA/Canada Termination Rate Lowered

We're pleased to announce a permanent gift that will take effect on Black Friday, November 29th 2013.

For calls to the United States: The USA Premium rate will go down from 1.25 cents ($0.0125) to 1 cent ($0.01). USA Value route is being discontinued in favor of offering solely a premium route at a rate of 1 cent per minute which is lower than the previous price of the value route ($0.0105).

For calls to Canada: Premium route will also be lowered from 1.25 cents ($0.0125) to 1 cent ($0.01). Canada value route (starting at $0.0052) will remain available.

The billing increment for your outgoing calls to USA and Canada remains at 6/6 (the calls get charged incrementally in segments of 6 seconds), that means you do not have to pay for 30 seconds or a whole minute for your calls of very short duration compared to using other providers.

We also now offer wholesale termination custom rates for clients with over 10,000 outgoing minutes per month. Contact us to have a representative assigned to you.

It is because of you, our customers, that VoIP.ms has grown successfully in the year 2013. We would like to constantly show our appreciation for your loyalty. Due to this steady growth we are able to get better discounts and pass them onto you.

Please contact the VoIP.ms support staff via ticket or Live Chat If you have any questions regarding the new changes.

Best regards,

VoIP.ms Team

2013.11.18

United Nations OCHA Numbers now reachable.

VoIP.ms customers can now call to numbers from the United Nations Office for the Coordination of Humanitarian Affairs (OCHA). These numbers have a country code of 888 and customers will need to dial as if it was an international call.

Example: 011-888-000-0000-0001

Calls to United Nations OCHA numbers are free of charge.

2013.08.15

New POP Locations and New Servers

VoIP.ms is expanding its network with new geographical locations in Denver, Colorado and Washington, DC, as well as launching additional servers for many locations popular with our customers. These new servers more than double our capacity to accommodate for future growth of the service.

The following servers are now live and you can register your devices/systems to any of the new servers, as well as routing your DID numbers through them.

Denver, Colorado (New Location):
denver.voip.ms
denver2.voip.ms

Washington, DC (New Location):
washington.voip.ms
washington2.voip.ms

Toronto, Ontario (New data center and Additional Servers.):
toronto3.voip.ms
toronto4.voip.ms

Montreal, Quebec (Additional Servers):
montreal3.voip.ms
montreal4.voip.ms

Los Angeles, California (Additional Server):
losangeles2.voip.ms

Chicago, Illinois (New data center and additional servers):
chicago2.voip.ms
chicago3.voip.ms
chicago4.voip.ms

Seattle, Washington (New data center and additional servers):
seattle2.voip.ms
seattle3.voip.ms

Atlanta (New data center and additional server):
atlanta2.voip.ms

New York (Additional servers):
newyork2.voip.ms
newyork3.voip.ms
newyork4.voip.ms

Please contact the VoIP.ms support staff via ticket or Live Chat If you have any questions on how to change your devices or configuration to use the new servers.

Best regards,

VoIP.ms Team
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